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Support

FAQ's


How can I track my order?
Once shipped, customer receives an SMS and E-mail on registered contact number and e-mail id containing courier company name and tracking number.  Or maybe you can simply go to the “Track now” option available on our website.


I am unable to see my order details in my account What should  I do?
This usually happens when you place an order as a Guest without creating an account on our website. If you first create an account and then place the order, it will reflect under your account. However, you can still track your order status by following the below steps:

Click on SIGN IN ACCOUNT on the top right corner of the website.
Select Track Order
Enter your details


How long it takes to deliver the Order?
It takes 4-7 days to ship an order. Once shipped, a product should bedelivered to you within 5 days. However, there might be some delay in delivery due to below mentioned reasons:

If the area where you live is very interior in the region.
Natural calamities like heavy rain, earthquake etc.
Political disturbance, National and Regional holidays etc.


What is the procedure to return a product ? 
 Customer should follow the below mentioned steps in order to Return any item.
  • Customer should intimate us through call/email within 7 days of receiving the order. Customer has to make sure that
    • A. The product is unused. Not even once
    • B. Brand packaging should remain intact.
    • C. Invoice should be available
    • D. All the tags/labels should be available
  • We will raise a request for Reverse pickup and try to arrange it from our end. Once arranged our courier boy will come to collect the product within 2 business days.
  • Customer has to make sure that he packs the product in proper manner and paste the invoice on it. It should in logistic friendly manner.
  • Customer will have to handover the product to the courier boy.
  • Once picked up product will be sent to us by the courier partner.
  • Upon receiving the product a Quality inspection would be performed over the product. It will take 2 days time.
  • If any damage/defect is found from Industrybuying end, we will try to arrange a replacement; however, it depends on the availability of the product.
  • In case of refund, money will be refunded to the customer.

In some cases where our Logistic Service Provider doesn’t provide reverse pickup facility, customer will have to send the product on his own to us only through India  the below mentioned address once the request for reverse pickup is raised.  

For more detail visit our Return Policy page


For  any other queries

Contact Us


  

Corporate Office

Address : KD-6 MIG Flats 
Pitampura New Delhi (India) – 110034


Phone

+91. 9350697239 (Timings: Mon-Sat: 10 am to 6 pm)